Assessing Patient Satisfaction and Service Quality at Svarta Dental Care

Authors

  • Lana aikini

Keywords:

Patient satisfaction, service quality, dental health services

Abstract

This study aims to assess patient satisfaction and analyze the quality of dental health services at Svarta Dental Care Bandung clinic. Using a descriptive research design with a sample size of 30 people and accidental sampling, the research instrument was a questionnaire. Data analysis included univariate analysis and Importance Performance Analysis (IPA) using a Cartesian diagram. The results indicated a high level of conformity between reality and expectations across five quality dimensions, emphasizing the need for regular evaluations and improvements in service quality to enhance patient satisfaction.

References

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Published

2024-04-23

How to Cite

Lana aikini. (2024). Assessing Patient Satisfaction and Service Quality at Svarta Dental Care. Green Health: International Journal of Health Sciences, Nursing and Nutrition, 1(1), 13–20. Retrieved from https://health.ifrel.org/index.php/GreenHealth/article/view/3

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Articles